Customer Testimonials for Hertel Auto Group
Carolyn B. - 2015 Kia Soul +
We had an awesome experience with Hertel Auto! Lee was so kind and made the buying and selling of cars a stress free experience! After my daughter’s car was totaled in an accident this summer we bought a cute Kia Soul from them. Next thing you know they have sold 2 of our vehicles for us and found exactly what we were looking for in a matter of weeks! I am not one to normally write reviews but I want everyone to know if you’re looking for a trustworthy, family-owned dealership this is the place. They will help you sell your car, find a car, or they may even have your dream car already on the lot!
Kevin & Jessica L. - 2010 Nissan Pathfinder
My wife Jessica and I bought a 2010 Nissan Pathfinder. We have been more than happy with not only the vehicle itself, but the level of service, honesty and integrity we have received from your group. There were some initial issues with the vehicle after we first got it, but you guys took care of it and now it runs like a dream! Thanks again for a wonderful car buying experience, we will definitely be using you guys in the future for further vehicle purchases! Thank you!
Stacy H - 2013 Volkswagen Jetta Hybrid SEL
My husband and I were looking for a reliable vehicle for our daughter. This place was FANTASTIC! The easiest car buying experience we have ever had. No red tape, no hassles, not time consuming, just perfect! I fill out the application the night before (they were already closed), Lee (who is wonderful) called me a little bit after they opened got us approved quickly and at a great rate. We went and looked at the car that afternoon and drove away within a hour!! That was even after a test drive, questions answered, and all paperwork signed! We will be back! Thank you Lee for all your hard work and making the purchase of our daughters first car a great one to remember!
Tim T. - 2010 Lincoln MKS
I just had a fantastic experience with Hertel and had to share it. I was in the market for a new car and did countless of hours of research online to find the perfect car. I found it at Hertel and contacted them. Living in Corpus I was leery of buying a car sight unseen but damn, I did and couldn't be happier. I worked with Lee Wicker there and let me tell you he was phenomenal. I looked around for 3 weeks and contacted him early in the search. He was patient, transparent and very professional in every communication we had over 3 weeks. I bought a 2010 Lincoln MKS Ecoboost that was in pristine condition, inside and out I'd give a 9.7/10. Not being a fan of the whole car buying experience overall I was blown away by his service, patience and knowledge. This was by far, hands down the best car buying experience I've ever had and I'm 56 so I've had many. I flew from Corpus to DFW and headed out to Hertel. When I arrived the car was freshly detailed looking gorgeous and he had all the paperwork ready to go. I was stunned to see that the car literally looked almost brand new inside and out. Did a quick test drive then sealed the deal. I can't say thank you enough to Hertel and especially Lee for making this picky buyer completely satisfied. We will be customers for life no matter where we live, I'm not surprised at all by the multitude of compliments the dealership has and this is just one more. Here's a picture of my new baby and the man that brought us together...….
Rachel W. - 2003 Honda CR-V
My family just purchased their fifth vehicle from Hertel! Lee is always so honest and helpful. Their team is always willing to work with us / our trade-ins to offer the best deal possible. Thank you, Hertel, for our fifth fun and reliable vehicle!! We'll be back
Michael W - 2012 Volvo XC90
Craig and Lee were great! They found me a great car at an amazing price. Financing and warranty were offered, but not pushed. They gave me a more than fair trade in value. Everything was easy. They felt like they were treating me like family. I will send anyone who needs a vehicle straight to Hertel Auto Group!
Pat W - 2015 Lexus IS 350
I have purchased about 8 cars from Hertel and have recommended them to many friends and family. Craig is incredibly well educated in the car business and always gives great feedback to guide you toward a car that offers reliability at a great cost. Most importantly, you can trust that Craig will take great care of you after the sale. Most of his customers are long term clients that go back to him time after time. I would recommend Craig to anyone looking for a quality used car without hesitation.
Rick M. - 2010 MINI Cooper Convertible
Absolutely Brilliant .... Easy way to buy a car Lee is outstanding and just what your looking for no false promises love you guys and will continue to use you and let everyone know about you thank you so much made my wife very happy we love the Mini!
Stacy - 2011 Toyota Corolla S
I just purchased a car there for my daughter. I had an excellent buying experience. There was no hassling with prices, they told me their best price when I asked. The paperwork to purchase took all of 30 minutes!! I am very happy.
Julie - 2008 Honda CR-V
It was by far the easiest car deal I have ever had and didn't feel dirty or worked over when I left.
Kayla S - 2003 GMC Envoy SLT 4x4
The people here are so nice and totally upfront about the vehicles. They tell you about the good AND the bad. They're quick and very professional and quite frankly, if I ever need another car, I will go back. 1000% recommended!!
Titan - 2012 Nissan Armada
Fair, carfax oriented, cleanest possible vehicles available. Lee was the most patient, no pressure salesman i have ever met, and I've spent 15 yrs in the car business. Cars thoroughly inspected and usually the best condition for the $.
Kin - 2007 Honda CR-V
Bought a Honda CR-V. Process was smooth and fast. Very satisfied customer. Appreciate your service and business.
Heather - 2015 Nissan Pathfinder
We had an excellent experience. Craig found exactly what we wanted. We love the car and the deal we got!
Crystal - 2009 Chrysler PT Cruiser
I recently purchased a wonderful little PT Cruiser here. It's in beautiful condition and very reliable. I could not be more pleased with the service and professionalism of the folks at Hertel Auto! Thanks so much!! I love my new ride!
Sage - 2006 Kia Sorento
I want to thank Hertel Auto Group for a trouble free transaction when purchasing a car for my son. I am out of state and it couldn't have gone better. Lee met my son for a test drive on a Saturday and even stayed after hours on the following Monday so my son could pick up the car after work. Lee is a true southern gentleman who knows how to treat a customer. When it's time for my truck, I will come back. Pure southern hospitality. Thank you.
Rene - 2014 Fiat 500e
Every vehicle on Hertel's lot is in great shape and an excellent value. I test drove 3 and fell in love with a little Fiat 500e. I had an awful time getting financing from my own lender and the process ended up taking what seemed like forever, but Lee was patient and supportive through it all! He and Craig made sure that I was able to walk away with the perfect car and I will forever be grateful. It was seriously the best dealership experience.
My parents previously bought a car for my younger brother here and had a great experience, which is what brought me in to Hertel. After my own excellent experience with them, I think it's safe to say that they will always be the first stop for anyone in our family looking for a used car.
Ron - 2003 Honda CR-V
Been doing business here for years. Recommend them to any friend buying a car. Craig and Lee obliterate the shady car salesman stereotype. These folks are honest and helpful.
Jeff - 2000 Chevrolet Silverado 1500
We have bought 2 vehicles from Hertel Auto Group and the experience was awesome! The whole team is very friendly and the process was smooth. Will be back as more of the kids get their licences.
Justin - 2009 Nissan Armada
Best used car buying experience we have ever had. Lee was great to deal with and very kind. Everyone was very friendly and knowledgeable. We will look here first when we are ready to buy again.
Elaine - 2011 Mazda CX-7
I have never had such an easy and painless experience when purchasing a used car! This dealership is honest and trustworthy with a small selection of really decent cars, very reasonably priced. We bought a car for our son (it was the first one we drove) and will definitely be coming back any time we need a used car. Definitely recommending to my friends!
Beverly - 2006 Ford Mustang GT
We have purchased two cars from this company now. The owner Craig is a very honest man and I bought from him instead of paying high dealership prices. He went above and beyond to take care of us. They have reasonable prices and nice cars. We are now in the market for our third car through them. I would definitely recommend them and give them 5 stars!!!
Joshua - 2006 Saturn VUE
Easiest car buying experience I've ever had. Lee was friendly, knowledgeable and treated us like family. Great experience start to finish.
Christy - 2003 Mazda Tribute LX
My mother and I drove from Amarillo to Ft. Worth, w/ the purpose of buying a vehicle. Also to visit my Sister and Brother-in-law! Anyway we had been all over, finally to Craig and Lee! May I say that these two Gentlemen went Above and Beyond to be HONEST, TRUSTWORTHY, And, RESPECTFUL! Thank you Kind Sirs! There are not very many of you left!!!
Julie - 2003 GMC Sierra 1500
Awesome dealer! Extremely pleased with my new vehicle, these guys were helpful and patient with my never ending questions. They handled everything like pros. All the cars at their lot were nice, I drove 3 hrs to buy from these guys and I would absolutely use them again. Thanks guys.
Roland - 2000 Ford F-150
Had a great experience with my recent F150 purchase from Craig and Lee. Both were extremely pleasant and honest. Highly recommend Hertel Auto Group.
Luisa - 2002 Ford Mustang GT
This is a sincere dealership with the most reasonable prices! Bought a 2002 mustang GT & I am extremely satisfied! Recommend this place to everyone! Fast paperwork, friendly service. Ideal place. Coming back soon!
Christina - 1999 Ford Explorer XLT
We are 4 time repeat customers! Our family loves Hertel Auto Group and highly recommend them to all of our friends and family. They are honest, knowledgeable, and trustworthy! Thank you, Hertel, for making car buying fun and stress-free for us!